GENERAL TERMS & CONDITIONS

 

Age Restrictions


We offer tours designed for persons aged 18 – 39 years. Unfortunately this means persons under 18 years and those over 39 years at the time of travel cannot travel with us. Please do not make a booking for anyone under the age of 18 years or over the age of 39 years as unfortunately we will have to return your money minus card processor fees.


Travel Insurance


Travel insurance is your responsibility and it is an absolute requirement that you have it for your tour. Please check your policy documents thoroughly to ensure you are adequately covered for your travel arrangements, including flights, activities and excursions for the duration of your time overseas, including if necessary, to cover any extra days in case of delays.


Please check that any activities that you plan to do or take part in are covered to your satisfaction by your insurance.


Travel Documents


It is your responsibility to ensure you have the necessary travel documents for your trip, including having a valid passport and visa (if applicable). We will not be held responsible in any way for you not having the correct travel documentation. We are, however, happy to assist you with any general advice or queries you may have.

For entry into most countries you will need to have at least 6 months of validity left on your passport. This is a general rule of thumb. Please check entry requirements for the country you plan on travelling to which may also include visa requirements.


Travel Advice and Vaccinations

British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at https://www.fco.gov.uk/ for all the countries you intend to visit.


Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.


Tour Operators


The products available on our website are operated in conjunction with local and international tour operators & suppliers and are therefore subject to tour specific and also sometimes component-specific booking & cancellation terms and polices. Please refer to the Booking Terms for full details when prompted to in the checkout process, for each respective tour.


General Conduct & Behaviour


Your enjoyment and safety is our main concern, and we want you to have a great time. However, antisocial / abusive / dangerous behaviour will not be tolerated. Operators reserve the right to ask anyone who is deliberately or negligently not complying, or causing trouble, to leave the group – in which case no refund can be given and you will have no claim against the Tour Operator who asked you to leave, or any other party (including, for the avoidance of doubt, no claim against us as Retailer).


Acceptance of Risk


By booking a tour, you acknowledge that the nature of travel is adventurous and participation involves a degree of personal risk. In some cases, you may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives at home. Group leaders will always be with you during group activities to advise on best practice with regards to safety however there may still be inherent risks due to the nature of the activity and you need to take all reasonable precautions at all times. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.


If you chose to drink alcohol at any time during the tour then you accept all responsibility for your own safety and that of your belongings.


Rolling Deposits

If you decide to cancel your booking more than 70 days before the first day of the tour, you may request in writing that we (Travelbug Tours) provide you with a rolling deposit voucher for a future tour.


The rolling deposit voucher must be redeemed within two years from the date of cancellation (not two years from the date of the tour you decided to cancel). The voucher can be transferred to a friend once but cannot be transferred a second time. One voucher per person per trip.

Price Match Guarantee

We are confident that we won't be beaten on our price for the same tour elsewhere. If you find the same tour with the same activities on the same dates cheaper elsewhere, we will refund you the difference + £50 once you have a confirmed booking with us. For the same tour to be considered 'cheaper' elsewhere, the normal price of the tour on their website (not the sale price) in £ (GBP) must be at least 1% cheaper than our price (whether our tour is on sale or not) to take into account any currency exchange rates/fees.

Cryptocurrency bookings

Where you are paying for a tour in Cryptocurrency, you agree that you will pay the full price of the tour at the time of booking.

On receipt of any Cryptocurrency payments from you, it is instantaneously converted to fiat in order for us to pay our suppliers, partners and related costs.

Bookings made in Cryptocurrency shall be subject to the same terms and conditions as bookings made in traditional (fiat) currencies save for the following:


Any return of Cryptocurrency payments to you shall be paid back to you in the same Cryptocurrency and to the same wallet address. E.g. if you paid in BTC, you will receive a refund in BTC.


The amount of Cryptocurrency returned to you shall be the equivalent of the GBP tour booking price you paid, and based on the GBP/ Cryptocurrency exchange rate at the time of the return of Cryptocurrency is issued (minus any fees and charges). Neither you nor us should profit from any price fluctuations of any Cryptocurrency between the time you paid for the tour and the time we had to return your monies to you.


For example, you may have sent 0.2368 BTC (at today’s rate that is £1750) to Travelbug Tours in full payment of a tour when you booked a tour with us. If you decide you no longer want to join the tour (and it is more than 70 days prior to the tour start date), we will refund you in BTC the amount of BTC equivalent to £1750 (minus your deposit, fees and applicable charges) at the time of the refund. The rate will be determined by a selected Cryptocurrency partner at the time.

Competitions and Offers etc.

Competitions, offers, sales and/or discounts are strictly subject to the terms and conditions of the competition, offer, sale and/or discount.

Tree Program

Travelbug Tours is committed to responsible travel. As part of this commitment, we will plant a tree for every customer who goes on one of our tours within a reasonable time of the tour taking place.


Trip Cancellations

In certain limited circumstances a Tour Operator may have to cancel a trip. This is entirely out of the control of Travelbug Tours (who are a Retailer only) but please note a Tour Operator may only cancel a trip if it is lawful to do so. Please refer to the specific Booking Terms for more information (which are provided to you before booking a respective tour). A Tour Operator is likely to offer alternative tour dates, a contribution to or pay for flight changes and/or some accommodation to assist with cancellations by the Tour Operator, although this is not up to us so cannot be guaranteed.

Liability


Travelbug Tours, as a Retailer, shall not be held responsible for any loss as a result of failure of any third-parties (including but not limited to Airlines, Tour Operators & Hoteliers), or any other acts or omissions outside of Travelbug Tours' direct control, including failure to provide your tour service or any part of your tour service. If you have any complaints or claims about the provision of your tour, or any part thereof, you should direct your correspondence to the Tour Operator named on the Booking Terms. Please be assured that the Tour Operator, as the provider of your booked services, is fully liable to you for the performance and provision of your tour. ​


We only partner with extremely reputable Tour Operators based in the EU, who are members of ABTA and are bonded and able to provide you with financial protection in the event of their insolvency to at least the standards required by EU law.


We are happy to assist in helping you make contact with any Operator to whom we have a direct contractual relationship, in this regard.

Travelbug Tours

Travelbug Tours is a trading name of Charlie Bravo Services Limited, a limited company registered in England with Companies House. Any reference to Travelbug Tours is ultimately a reference to Charlie Bravo Services Limited.

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Governing Law and Jurisdiction

These terms and any agreement between you and Travelbug Tours are governed by the laws of England. Any dispute be subject to the exclusive jurisdiction of the courts of England.

 

©2020 Travelbug Tours